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Win Back Hungry Customers With Smarter E-Commerce Strategies

August 26, 2025
Restaurant & Cafes
Win Back Hungry Customers With Smarter E-Commerce Strategies

The Indian online food delivery market was valued at $31.77B in 2024 and is set to hit $140B by 2030. Increased urbanization, especially in growing centers like Kolkata, where over 461 million people reside in the urban areas, lifestyle and food habits are evolving rapidly.
If F&B brands are to keep up with this fast-pacing trend, opting for strategic food marketing may be the only right bet.
Whether you’re running a D2C packaged f&b brand, a restaurant delivery platform, a cloud kitchen, or a home-based food business, the right digital strategies can turn customer cravings into sales.
Swiggy and Zomato now control 95% of India’s food delivery market. But new government initiatives, like ONDC (Open Network for Digital Commerce) are opening up more opportunities for small businesses and retailers. The portal aims to reduce dominance of food delivery giants by improving B2C and D2C connections through broader access.
But even then, you need to stand out from competition, which is huge, to say the least. Partnering with an f&b marketing agency, especially during peak seasons, can give your business a major uplift.

Why Food E-Commerce Needs Digital Marketing

Your target foodies are online, browsing Instagram for healthy snack ideas or Googling quick meal solutions. About 500 million Indians actively use social media, with 230 million scrolling on Instagram, and 320 million checking their Facebook feeds. Just being present on these platforms with compelling, conversion-worthy content enhances your chances to be seen.
Whether you’re selling D2C packaged items, like artisanal cookies or vegan protein bars, or running a cloud kitchen or delivery-only restaurant, your success depends on a strong digital storefront.

All these are ingredients to a high-converting food marketing strategy. 

For a home-based food business, the challenge to be discovered by the right people can be overwhelming sometimes. You need to grab attention within 10 seconds or lose your audience. With the help of an experienced eCommerce PPC agency, you can reach faster, target better and remain in customers’ feeds longer. 

marketing for food, ecommerce ppc agency

How To Win Back Foodies Who Scrolled Past

Now, you may ask,
How can we win them back? They’re clearly not interested!
Well, like an intelligent restaurant digital marketing expert would say-

“Let’s MAKE them interested then.”

1. Create Cravings Through Social Media

You should know that Instagram is a top food marketing tool in 2025, with its Reels driving 3x more engagement than static images. Specific food trends on Instagram have been seen to engage 25% to 45% more scrollers. About 78% of consumers have acknowledged learning about new food products through Instagram Reels, TikTok, and YouTube Shorts.

So you see that it’s very much possible to bring people, who scrolled past your brand, back with proper targeting and compelling content. Here’s what you can do:

The more you can make someone crave, the better your chances of getting orders and sales.
2. Feed Hungry Searchers with SEO & PPC

When customers look for “healthy snacks near me” or “gourmet gift boxes,” on search engines, you want them to notice your business first, right?

Strategic marketing for food means showing up before others in the same niche. Optimizing your website content with key phrases, like “vegan desserts” or “quick meal kits” will match these searches, making you visible faster. And that’s exactly what SEO can do. 

But organic visibility may take some time to show real results (don't believe in ‘within a fortnight’ rumors). If you need it faster, an expert ecommerce PPC agency can help. By crafting crave-worthy ads that target high-intent foodies, they can make restaurants, cafes, kitchens, and D2C brands reach ready-to-buy customers.

Here are some ideas to do your food marketing right:

Too much on your plate already? Why not seek help from an f&b marketing agency?

3. Deliver Delight with Every Ping & Mail

If you think that emails and WhatsApp marketing are a little outdated or unnecessary, think again!

These can offer tremendous help in re-engaging past customers with proper information and updates. WhatsApp messages have an open rate of 98%, and click-through rate of 45%-60% in targeted marketing campaigns. Personalization is a key factor here. More than 70% of customers prefer personalized messages instead of cold marketing content.
For example, a home-based food business can send WhatsApp messages with deals on combo packs, like “Buy 2 Granola Jars, Get 1 Free”, to repeat customers often ordering breakfast items. Similarly, a cafe can WhatsApp a “Free Iced Latte with Any Sandwich” offer to a customer, who usually orders around 4 PM.
Talking about emails, you can leverage the same personalization to offer dessert lovers early access to new sweets. Or, you may send birthday wishes with a special offer on treats.
Automating emails and WhatsApp messages can open new channels of food marketing every day. Use your imagination or ask a food marketing agency for ideas that work in real life.

4. Turn Customers Into Creators With UGC

About 82% of customers are likely to trust your brand if it incorporates UGC or User Generated Content in your food marketing endeavors. Also, user content leads to more shares, saves, and comments on social media. As 22% of diners return to restaurants because of an updated social media presence, UGC is something that your brand can’t ignore.

What you can do:

All these seemingly-easy but calculative marketing for food brands can ensure brand loyalty, especially for those without a physical storefront.

How a Digital Marketing Company Helps

An experienced food and beverage marketing agency ties these strategies together to give you the best possible outcome for your business.

In a nutshell, a food marketing specialist can:

Start Growing Your Food Commerce Today

Are you ready to make the most of the upcoming peak season and grow your f&b business online?
Join hands with a restaurant digital marketing expert to craft campaigns that create cravings and fulfil the same. From D2C packaged foods to cloud kitchens, our smart digital strategies can help you drive new orders and repeat past ones with grace.

Click to Start Your Food Brand’s Next Chapter!